Politique de remboursement

Return & Refund Policy

Last updated: July 1st, 2026

At Bethluxe, your satisfaction and confidence mean everything to us.
Each product is carefully formulated and packaged to ensure the highest quality skincare experience.
If something isn’t quite right, we’re here to help.

Eligibility for Returns

Due to the personal nature of skincare products and for health and safety reasons, we do not accept returns on opened or used items.

However, we do accept returns or exchanges for unopened and unused products within 14 days of delivery, provided they are in their original packaging and condition.

How to Initiate a Return

To start a return, please contact our customer care team at concierge@bethluxeco.com with the following:

  • Your full name and order number

  • The product(s) you wish to return

  • The reason for your return

Our team will respond within 1–2 business days with detailed instructions and a return authorization (if eligible).

Please do not return any products without prior approval, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method, as Bethluxe cannot be responsible for packages lost in transit.

Refunds

Once your return is received and inspected, we’ll notify you by email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, please contact us within 7 days of delivery with your order number and a photo of the item.
We’ll gladly replace or refund your purchase as quickly as possible.

Final Sale Items

Promotional, sample, or final sale items are non-returnable and non-refundable.

Questions?

If you have any concerns about your order or our return process, please reach out to our support team:
📧 concierge@bethluxeco.com
🌐 www.bethluxeco.com

Your satisfaction is our priority, and we’ll always do our best to make your Bethluxe experience a delightful one. ✨